WORK EXPERIENCE

Employer: eThekwini Municipality, Durban - South Africa 

Occupation: Communications and Project Coordinator 

Period: May 2016 – September 2022

Responsibilities:  

Project Coordination: oversaw end-to-end project management, from planning to completion. Coordinated teams, allocated resources, and tracked tasks to ensure projects met scope, budget, and timeline requirements. Maintained accurate project documentation, including meeting minutes, project reports, and progress updates. Ensured that documentation is organized and readily accessible to team members, management, and stakeholders.

• Coordinated eThekwini Municipality: INK Stakeholder Forum meetings for multi-agent engagement, partnerships, and active participation.
• Coordinated the implementation of socio-economic development and empowerment projects. 
• Provided administrative support and linkages for the resolution of social development challenges through KZN’s provincial government Operation Sukuma Sakhe program.
• Coordinated projects’ monitoring and evaluation processes. 
• Compiled and presented comprehensive project reports to senior management.
• Coordinated the identification and rectification of service delivery faults within Inanda, Ntuzuma, and Kwa Mashu precincts. 
• Consolidated, channeled, and monitored rectification of service delivery faults through the Help-Desk system. 
• Coordinated Service Delivery Forum meetings to fast-track the rectification of service delivery faults.
• Produced precinct management monthly reports for the Department.
• Provided mentorship and supervision for a cohort of five graduate-work experience interns.

Communications Coordination;

• Fostered novel partnerships while maintaining existing collaborations.
• Established connections with both community and commercial media outlets.
• Generated media advisories and press releases to effectively communicate key messages.
• Fulfilled the role of Director for the INK Online Community Dialogues, a weekly Facebook Live-streamed talk show.
• Crafted profile articles for the INK Stakeholder of the Day online initiative.
• Created content and written material for corporate brochures and event materials of the Business Unit.
• Coordinated and oversaw various events.

INK Stakeholders’ WhatsApp Group Administrator

• Stakeholder Communication: Managed a 250-participant WhatsApp group, facilitating timely updates, and announcements, and responding to inquiries to enhance stakeholder engagement.
• Group Moderation: Organized discussions, ensured adherence to guidelines, and fostered a collaborative atmosphere, promoting effective interaction and shared objectives among participants.

eThekwini Service-Learning Forum Coordinator

• Event Coordination and Facilitation: Plan and manage the Service-Learning Forum, coordinating logistics, speakers, and technical setup to ensure engaging and seamless exchange sessions.
• Communication and Documentation: Administer a WhatsApp Group, create speaker profiles, design invitations, and produce comprehensive reports, fostering effective communication and documenting key insights for stakeholders.

Employer: Weltwärts-Bremen, Germany - Bremen

Occupation: Communications Officer (Volunteer)

Period: May 2015 – March 2016

Responsibilities: 

• Managed Weltwarts-Bremen's Facebook page, ensuring engaging and informative content.
• Orchestrated and curated content for the comprehensive Weltwärts-Bremen 2015/16 Year Book.
• Crafted fresh content to invigorate the Weltwärts-Bremen website.
• Conceived, branded, and expertly managed exhibition stands to represent Weltwärts-Bremen.
• Actively contributed to coordinating captivating intercultural exchange seminars for Weltwärts-Bremen.
• Provided crucial administrative and clerical support to the Weltwärts-Bremen Exchange program.
• Skillfully organized and facilitated engaging school holiday sports programs.
• Coordinated dynamic environment-educational programs during school holidays. 

Employer: eThekwini Municipality, Durban - South Africa 

Occupation: Communications Assistant (Internship) 

Period: December 2013 – May 2015 

Responsibilities:

• Assisted in orchestrating Stakeholder Forum meetings to foster collaborative engagement among multiple agents, cultivate partnerships, and promote active participation.
• Contributed to the coordination and execution of socio-economic development empowerment projects.
• Offered administrative assistance and established connections to address social development challenges within the Operation Sukuma Sakhe initiative.
• Provided adept administrative and clerical support to the office.
• Facilitated effective internal communication through the preparation of Meeting Minutes, Memoranda, and maintenance of Mailing Lists.